Payment Options

I can take the following methods of payment through my internet shop:
Credit/Debit Cards:
(through the secure 'Nochex' payment system)
Bank Transfer:
(once I get your order I will contact you by phone to arrange details)
Cheque:
(Payment in sterling cheque please)
Postal Order


If paying by cheque please make payable to:
Caroline Homfray.
When sending cheques, always put your name and address on the back of the envelope.
Send your completed form and payment to:
Caroline Homfray
1 Upper Dully Cottages, Dully Road
Tonge, Sittingbourne
Kent ME9 9PA

Delivery Options

Delivery times:
Please allow 14 days for delivery, although I can usually get things done quicker.
Please phone for urgent or special delivery dates.

Postage:
FREE by recorded first class post.
SPECIAL DELIVERY: £4.00 postage and packing,
(this guarantees delivery and insures orders of up to £200. I strongly recommend this for orders over £50)

Terms & Conditions

Buy with complete confidence
I have tried to describe the pieces as accurately as I can. They are handmade, and since both printing and thread colours vary, you may not get quite what you expected.

Any special requirements?
Please ring to discuss with me. Special colourways or commissions can be undertaken.
Ribbons or Chains? Ribbons are an average length of 48cm. Any Pendant can be supplied with a silver rope chain instead of a ribbon, at a small extra cost. Silver rope chain, 40, 45, 50, 55cm £5.00 (please select ribbon or chain from the drop down box when ordering)

Hallmarking
All silver pieces have sterling silver earwires with the 925 stamp on. Gold earwires do not have a hallmark; as the earrings are mostly thread and the metal parts weigh less than a gram, they are exempt from hallmarking rules.

Distance Selling Regulations
The Distance Selling Regulations give you the right to return the piece(s) in good condition (paying return postage) within seven working days of receiving it, and get a prompt full refund. You don't have to give a reason (although it is useful for me to know why you may not have liked the piece). If any piece is faulty, let me know as soon as possible, and I will arrange for its return and replacement or refund.

Data Protection
Your personal details will be kept strictly confidential.
I only keep your details in order to:
Notify you of new pieces when they become available.
Send private view invitations for my exhibitions.
Send free/discounted entry tickets for fairs in your area
Notify you of my special offers.
Notify you details of fairs/galleries in your area.
Send you up to two catalogues a year.

If you ever wish not to receive any of these comunications or prefer to receive communication by email/post then please let me know.
Click here to email me to change your mailing list preferances

Alterations
Pieces can be altered. If any problems arise with the jewellery, or you would like some changes making, please let me know as soon as possible and I shall be happy to fix, replace or alter the item.

Mending or Replacement
There will generally be no charge for mending or replacement. Items are designed to last as long as possible. I do reserve the right to make a small charge for mending older pieces, but will always advise you what this is and give you the choice whether to proceed.